Effective Date: Apr 30, 2026
Welcome to LOVA Candles – Laevo Group LLC (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website lovacandles.com.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you interact with us, you may provide:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party providers)
Non-Personal Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited and time spent on site
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Communicate with you (order updates, promotions, etc.)
- Improve our website and services
- Send marketing messages (only if you opt-in)
3. SMS & Communication Consent
By providing your phone number, you agree to receive:
- Order updates
- Customer service messages
- Appointment reminders
- Case updates
- Service communications
- Promotional SMS (if opted in)
Message frequency may vary. Message & data rates may apply.
You can opt out at any time by replying STOP.
4. Sharing Your Information
We do not sell your personal information.
We may share information with:
- Payment processors (e.g., Stripe, PayPal)
- Shipping carriers
- Marketing and analytics tools
- Legal authorities if required by law
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enhance your browsing experience
- Analyze traffic
- Personalize content and ads
You can disable cookies in your browser settings.
6. Data Security
We implement appropriate security measures to protect your information. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request corrections or deletion
- Opt-out of marketing communications
To exercise your rights, contact us at:
info@lovacandles.com
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
9. Children’s Privacy
Our services are not intended for individuals under 13. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions, please contact us:
LOVA Candles
Email: info@lovacandles.com
Website: lovacandles.com